Video Visits Now Available Whenever You May Roam
Whether your child is away at college, traveling with a sports team, or on a family vacation, UPMC Children’s Community Pediatrics is here to provide care wherever your child may roam.
Video visits offer convenient, quality care without out-of-network costs – all while giving your child access to the same UPMC Children’s Community Pediatrics care team they know and trust…day, night, or weekends.
Care During Regular Business Hours
Access your practice’s care team via a video visit – now available anywhere in the United States. It’s easy – just call your regular CCP office to schedule a video visit.
After-Hours Care
Access UPMC Children’s Express Care from anywhere in the United States and get pediatric medical expertise via a video visit during evenings and weekend when your pediatrician office’s is closed. We treat select injuries and illnesses when waiting for an appointment with your regular pediatrician isn’t an option. Learn more about requesting an after-hours video visit with Children’s Express Care.
For patients in western Pa.
To participate in a video visit, you will need the following:
- A MyUPMC account with proxy access for your child. Proxy access allows you to manage your child's care through MyUPMC.
- Access to a mobile phone or tablet
- Download the free MyUPMC app installed on your device
If you already have a MyUPMC account with proxy access, review our Start Your Visit Guide. For questions, review our Frequently Asked Questions.
Create a MyUPMC account with proxy access.
If you do not have a MyUPMC account, sign up online at MyUPMC.com by clicking on “Create Account.” You will need to use an internet browser to set up your account and proxy access; proxy access cannot be set up in the MyUPMC app, but your proxy information will be available in the app once your account and proxy access are set up.
Once you have signed up:
- Click “Manage your family’s health”
- Under “Add Accounts” select “Child Patient (under 18)”
- Enter your child’s details and submit
- You will get a confirmation message when the linking is completed
If you have multiple children, you can add them all to your MyUPMC account to access their information easily.
Download the MyUPMC app.
You will use the MyUPMC app for your child’s video visit. Be sure to download the app after you have created your account. Login and ensure you can access the MyUPMC app from your device to have a smooth video visit.
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Get the MyUPMC app at the Android Market |
Call the MyUPMC Support Line at 1-866-884-8579 if you have any questions or need help.
For patients of Heritage Camp Hill, Heritage Harrisburg, Hummelstown, York Memorial, and Spring Grove.
UPMC has launched a new portal experience for patients who receive care from UPMC providers in Central Pa., Northwest Pa., Maryland, or and New York.