Telemedicine Services

Telemedicine appointmentWe now offer telemedicine visits with UPMC Children's Community Pediatrics providers. Scheduling an appointment is easy. Simply call your UPMC Children's Community Pediatrics location to request a telemedicine visit.

For your convenience, telemedicine visits are also available at UPMC Children's Express Care and UPMC Children's Dermatology Services. Learn more about scheduling an express care and dermatology telemedicine visit.

To participate in a telemedicine visit, you will need the following:

  • Access to a personal computer or tablet with WiFi or a cell phone. In addition, your devices need to be equipped with a camera and microphone.
  • An email address and a cell phone number including the type of device (Apple, Android), so our scheduler can send you additional information regarding your visit.

UPMC CCP currently offers telemedicine visits through two platforms, Google Duo and VidyoConnect. Your scheduler will advise you of which platform will be used for your visit.

Prior to your visit, download the necessary software for your device. This may help prevent delays.

Google Duo

Step 1: Install Duo on an Android phone or tablet. 
When you sign up, you'll get a verification code on your phone.

Step 2: Follow prompts to verify your phone number.

Step 3: Connect your Google account.
To connect your Google Account, tap Agree.

If you already use Duo on another device with your Google Account, sign in with the same account to finish setup.

After you connect Duo to your Google Account:

  • You can use Duo across different devices.
  • People with your phone number or Google Account info, like your Gmail address, can see that you use Duo and call you using the app.
Step 4: At your scheduled appointment time, you will be contacted by your provider via Google Duo.

VidyoConnect

Through an iPhone or Android device (tablet or mobile):

  • Download the VidyoMobile App from the iPhone or Android app store.
  • When asked for a portal; simply put in portal.video.upmc.com
  • You do not need to make an account.
  • When it's time for your appointment, you will receive a link from the provider via email or text.  The app will automatically open.
  • Select “Join” to begin your visit.