Video Visits

Telemedicine appointmentWe now offer video visits with UPMC Children's Community Pediatrics (UPMC CCP) providers. Scheduling an appointment is easy. Simply call your office location to request a video visit.

Most video visits can be completed using MyUPMC. Your appointment scheduler will give you instructions for your visit.

For your convenience, video visits are also available at UPMC Children's Express Care and UPMC Children's Dermatology Services. Learn more about scheduling an express care and dermatology video visit.

To participate in a video visit, you will need the following:

  • A MyUPMC account with proxy access for your child. Proxy access allows you to manage your child's care through MyUPMC.
  • Access to a mobile phone or tablet
  • Download the free MyUPMC app installed on your device

If you already have a MyUPMC account with proxy access, review our Start Your Visit Guide. For questions, review our Frequently Asked Questions.

Create a MyUPMC Account with Proxy Access

If you do not have a MyUPMC account, sign up online at by clicking on “Create Account.” You will need to use an internet browser to set up your account and proxy access; proxy access cannot be set up in the MyUPMC app, but your proxy information will be available in the app once your account and proxy access are set up.

Once you have signed up:

  • Click “Manage your family’s health”
  • Under “Add Accounts” select “Child Patient (under 18)”
  • Enter your child’s details and submit
  • You will get a confirmation message when the linking is completed
If you have multiple children, you can add them all to your MyUPMC account to access their information easily. 

Download the MyUPMC App

You will use the MyUPMC app for your child’s video visit. Be sure to download the app after you have created your account. Login and ensure you can access the MyUPMC app from your device to have a smooth video visit.

Get UPMC MyUPMC app at the Apple App Store

 Get the MyUPMC app at the Android Market

Call the MyUPMC Support Line at 1-866-884-8579 if you have any questions or need help.